Privacy Policy & Personal Data Protection

In this policy, the following terms have the meanings set out below:

"Platform", "Application", "we", or first-person pronouns

Refers to the Ibbil application and website ( www.ibbil.com), and all related services, owned by "Camel Gateway Trading Company" in the Kingdom of Saudi Arabia.

"User"

Any natural person who uses the platform, whether as a buyer, camel owner, veterinarian, feed and supplies merchant, transporter, or insurance and permits agent.

"Personal data"

Any information that directly or indirectly identifies a user (such as name, ID, mobile number, or email address).

"Processing"

Any operation or set of operations performed on personal data, by automated or manual means, such as collection, storage, use, modification, transfer, or deletion.

"Precise geolocation data"

Information that determines the actual location of a user or transport vehicle with high accuracy using technologies such as GPS.

"Unique device identifiers"

Unique identifying data for a user's device connected to the platform, such as a MAC address or IMEI number.

"Biometric data"

Personal data resulting from technical processing related to a user's physical or physiological characteristics, such as facial or fingerprint data used for quick login or financial authentication in the smart wallet.

"Internet Protocol (IP) address"

A unique number assigned to each device connected to the internet to communicate with the platform.

"Cookies"

Small text files stored on the user's device by the website or application to save browsing information and preferences.

"Encryption"

The process of converting personal and financial data into unreadable formats to protect it from unauthorized access.

To deliver our integrated camel-sector services, we collect the following categories of data:

• Personal identification information

  Full name, national ID or residency number, mobile number, and email address.

• Account and registration information

  Username, password, and the personal identification number (PIN) used for the smart wallet.

• Contact and location information

  National address, city, and geolocation data (used for feed delivery, directing veterinarians to farms and holdings, or tracking transport vehicles).

• Asset and service data (Ibbil-specific)

  Camel electronic chip (microchip) numbers, approximate livestock value (for insurance services), and shipment/trip details (origin and destination, truck plate number).

• Transaction and wallet data

  Purchase and order details, topped-up balances, and bank account details (IBAN) used to withdraw financial entitlements.

• Communications and support data

  Voice or text messages exchanged with customer support, or exchanged in-app between parties (such as communication between a customer and a transporter or veterinary clinic).

• Technical and browsing data

  IP address, device and browser type, pages you visit, and the products or services you browse.

We use the data we collect for the following purposes:

• Account management

  Completing registration, creating and verifying accounts, and providing a secure usage environment.

• Service and order fulfilment

  Processing feed purchases, scheduling and confirming veterinary visits, booking trucks and managing transport logistics, issuing insurance documents, and facilitating permit linkage.

• Financial transactions

  Managing smart wallet balances, processing top-ups and withdrawals, and handling payments through approved gateways.

• Communication and support

  Providing technical support and sending real-time notifications about your request status or platform updates.

• Legal compliance

  Meeting regulatory and tax obligations applicable in the Kingdom of Saudi Arabia.

• Automated decision-making and service improvement

  Using data to provide personalized recommendations (such as suggesting feed or medical services matching your interests), and analyzing performance to develop app features and ensure the highest service quality.

We process your personal data based on the following legal grounds under the Personal Data Protection Law:

• Explicit consent

  Your direct consent when registering on the platform or subscribing to marketing communications.

• Contract performance

  Processing necessary to perform the terms of service (such as product delivery, transport booking, or bank balance withdrawal).

• Legitimate interest

  Maintaining platform security, combating financial fraud, and ensuring smooth operations.

• Regulatory compliance

  Complying with laws and regulations applicable in the Kingdom of Saudi Arabia.

We never sell your personal data. We may share your data in limited circumstances and according to operational necessity with:

• Service providers and operational partners

  Feed shipping and delivery companies, independent veterinarians and clinics, transport vehicle owners and drivers, approved insurance companies, and trusted electronic payment gateways.

• Technology and storage providers

  Cloud service providers and data analytics companies, with standard contractual clauses applied to ensure data security.

• Government authorities

  Disclosing data upon an official legal or judicial request from competent authorities in the Kingdom (such as the Ministry of Environment, Water and Agriculture, the Transport General Authority, or security agencies).

• Cross-border transfers

  If any data must be transferred outside the Kingdom (for technical cloud hosting purposes), we apply the highest protection standards in accordance with SDAIA controls.

We use cookies and tracking technologies to improve your experience on the Ibbil application and website, including:

• Essential cookies

  Required to operate the platform and enable core features such as login and session protection.

• Performance and analytics cookies

  Collect anonymized data about how users browse the platform to help us improve performance and design.

• Functional cookies

  Allow the platform to remember your preferences (such as language and previous choices).

• Targeting and marketing cookies

  Used to display personalized ads and offers matching your interests in camel care and trade.

You can manage or disable non-essential cookies through your browser or device settings. Disabling essential cookies may affect some application functions.

On the Ibbil platform, we apply strict and advanced technical and organizational security measures to protect your data from damage, loss, or unauthorized access, including:

• Using advanced encryption technologies (SSL/TLS) for all transmitted data and financial transactions.
• Applying firewall systems and continuous server monitoring.
• Restricting employee access to personal data only to authorized staff whose roles require it.

• Account data

  We retain it for as long as your account remains active on the platform to ensure uninterrupted service delivery.

• Transaction and invoice records

  We retain sales, purchase, and insurance document records for the legal period required under accounting and tax regulations in the Kingdom of Saudi Arabia.

• Browsing and marketing data

  Retained for defined periods under our internal policies, or until you withdraw consent to receive marketing messages.

• When the purpose ends

  When the purpose of collection ends or statutory periods expire, we delete your personal data or anonymize it in a secure, irreversible manner.

Under the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the following rights:

• Right to be informed and access

  Know what data we hold about you and obtain a copy of it.

• Right to rectification

  Request correction or update of any inaccurate or incomplete personal data.

• Right to erasure

  Request destruction or deletion of your personal data where this does not conflict with the platform's legal or financial obligations.

• Right to restrict or object to processing

  Object to processing of your data for direct marketing or other legitimate reasons.

• Right to withdraw consent

  Withdraw your consent to processing at any time (without affecting the lawfulness of processing carried out before withdrawal).

To exercise any of these rights, contact us through the channels listed below. We commit to responding within a maximum of 24 business hours, and we may first ask you to verify your identity to protect your account.

• Legal disclosure

  We may disclose your personal data where required by law, pursuant to a court order, or in response to an official request from law enforcement or competent regulatory authorities.

• Children's privacy

  The Ibbil platform is not designed or directed to provide services to anyone under 18 years of age, and we do not knowingly collect children's data. If we learn that we have collected data of a minor without guardian consent, we will take immediate steps to delete that data and close the account.

• Marketing and communications

  We may send you periodic newsletters or personalized promotional offers (such as feed discounts or veterinary clinic offers) based on your consent. You may unsubscribe at any time via the "Unsubscribe" link in messages or through your account settings in the application.

• External website links

  The Ibbil application or website may include links to external parties or platforms (such as government permit portals or insurance company websites). We are not responsible for the privacy practices or content of those platforms, and we invite you to review their privacy policies.